Shipping and Damages

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied

  • $79+ domestic AUD orders
  • $200+ international orders

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $7.69

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

Please be aware that Aus Post have raised their prices effective from 1 March 2021. For more information, please click here.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

LOCATION  TIME FRAME SERVICE(S)
Perth 1-2 Business Days

Sendle, Parcel Post, Express Post
Sydney, Adelaide, Melbourne, Brisbane 5-9 Business Days

Sendle, Parcel Post, Express Post
Canberra, Newcastle 6-10 Business Days

Sendle, Parcel Post, Express Post
Gold Coast, Hobart 8-12 Business Days

Sendle, Parcel Post, Express Post
Darwin, Non-metropolitan cities 6-20 Business Days

Sendle, Parcel Post, Express Post
Rest of World (Depending on country) 15-25+ Business Days
Sendle

  

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

 

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

  • Attach your photo(s) - the more the merrier!
  • Briefly explain the problem
  • Full Name, Number, Invoice Number and Date/Time of Arrival.

 

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx