Replacements

• Bubble Tea Shops Accept Them
• Stylish & Sustainable (Reusable)
• BPA (Bisphenol A) Free
• Follows Standard BBT Plastic Cup Sizing
• Recyclable Material
• Glass cup feels comfortable and cool in your hand
• Easily fits into your bag and standard car cup holder

• Why is the straw so short? The straws in the photos are 21.5cm (the standard plastic bbt straw length) but don't worry! We have ordered 24.5cm stainless steel straws
• When will my order be shipped if I order now? 29.10.20 will be our ship out date! This is because we are experiencing delays in getting our customised 24.5cm straw stock due to COVID-19. Expected to arrive 27.10.20.
• Do you have enough stock for everyone? We are not sure what the demand will be like but we want feedback first before we order the next batch!
• What's better in Bamboo than Classic Collection? 1) The glass cup is borosilicate, so therefore this means the glass is completely smooth! 2) The lid is a push down with silicone lining, minimising splash 3) Makes your delicious boba look super good
• What are the downsides in comparison to Classic Collection? 1) No seal proof tin lid (cup focuses on on-the-go drinking pleasure) 2) Not heat proof

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

• Stylish & Sustainable (Reusable)
• BPA (Bisphenol A) Free
• Follows Standard BBT Plastic Cup Sizing
• Transport/Take Away Friendly (With Seal Proof Lid)
• Hand Wash Recommended for Long Lasting Results
• No Harsh Scrubbing
• Recyclable Material
• Glass cup feels comfortable and cool in your hand
• Easily fits into your bag and standard car cup holder

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

• Stylish & Sustainable (Reusable)
• BPA (Bisphenol A) Free
• Follows Standard BBT Plastic Cup Sizing
• Transport/Take Away Friendly (With Seal Proof Lid)
• Hand Wash Recommended for Long Lasting Results
• No Harsh Scrubbing
• Recyclable Material
• Glass cup feels comfortable and cool in your hand
• Easily fits into your bag and standard car cup holder

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

• Stylish & Sustainable (Reusable)
• BPA (Bisphenol A) Free
• Follows Standard BBT Plastic Cup Sizing
• Transport/Take Away Friendly (With Seal Proof Lid)
• Hand Wash Recommended for Long Lasting Results
• No Harsh Scrubbing
• Recyclable Material
• Glass cup feels comfortable and cool in your hand
• Easily fits into your bag and standard car cup holder

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

• Stylish & Sustainable (Reusable)
• BPA (Bisphenol A) Free
• Follows Standard BBT Plastic Cup Sizing
• Transport/Take Away Friendly (With Seal Proof Lid)
• Hand Wash Recommended for Long Lasting Results
• No Harsh Scrubbing
• Recyclable Material
• Glass cup feels comfortable and cool in your hand
• Easily fits into your bag and standard car cup holder

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

• Stylish & Sustainable (Reusable)
• BPA (Bisphenol A) Free
• Follows Standard BBT Plastic Cup Sizing
• Transport/Take Away Friendly (With Seal Proof Lid)
• Hand Wash Recommended for Long Lasting Results
• No Harsh Scrubbing
• Recyclable Material
• Glass cup feels comfortable and cool in your hand
• Easily fits into your bag and standard car cup holder

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

• Stylish & Sustainable (Reusable)
• BPA (Bisphenol A) Free
• Follows Standard BBT Plastic Cup Sizing
• Transport/Take Away Friendly (With Seal Proof Lid)
• Hand Wash Recommended for Long Lasting Results
• No Harsh Scrubbing
• Recyclable Material
• Glass cup feels comfortable and cool in your hand
• Easily fits into your bag and standard car cup holder

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

• Stylish & Sustainable (Reusable)
• BPA (Bisphenol A) Free
• Follows Standard BBT Plastic Cup Sizing
• Transport/Take Away Friendly (With Seal Proof Lid)
• Hand Wash Recommended for Long Lasting Results
• No Harsh Scrubbing
• Recyclable Material
• Glass cup feels comfortable and cool in your hand
• Easily fits into your bag and standard car cup holder

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

• Stylish & Sustainable (Reusable)
• BPA (Bisphenol A) Free
• Follows Standard BBT Plastic Cup Sizing
• Transport/Take Away Friendly (With Seal Proof Lid)
• Hand Wash Recommended for Long Lasting Results
• No Harsh Scrubbing
• Recyclable Material
• Glass cup feels comfortable and cool in your hand
• Easily fits into your bag and standard car cup holder

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

• Stylish & Sustainable (Reusable)
• BPA (Bisphenol A) Free
• Follows Standard BBT Plastic Cup Sizing
• Transport/Take Away Friendly (With Seal Proof Lid)
• Hand Wash Recommended for Long Lasting Results
• No Harsh Scrubbing
• Recyclable Material
• Glass cup feels comfortable and cool in your hand
• Easily fits into your bag and standard car cup holder

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

• Stylish & Sustainable (Reusable)
• BPA (Bisphenol A) Free
• Follows Standard BBT Plastic Cup Sizing
• Transport/Take Away Friendly (With Seal Proof Lid)
• Hand Wash Recommended for Long Lasting Results
• No Harsh Scrubbing
• Recyclable Material
• Glass cup feels comfortable and cool in your hand
• Easily fits into your bag and standard car cup holder

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

• BPA (Bisphenol A) Free
• Hand Wash Recommended for Long Lasting Results
• Food Grade, Reusable & Non-Toxic
• Rounded at the tips so you don't hurt your lips when you drink

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

• BPA (Bisphenol A) Free
• Hand Wash Recommended for Long Lasting Results
• Food Grade, Reusable & Non-Toxic
• Rounded at the tips so you don't hurt your lips when you drink

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

• BPA (Bisphenol A) Free
• Hand Wash Recommended for Long Lasting Results
• Food Grade, Reusable & Non-Toxic
• Rounded at the tips so you don't hurt your lips when you drink

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx

SHIPPING PRICE & SERVICE

Please allow a lead time of 2-3 business days before order is delivered. Free shipping is automatically applied to $79+ orders.

Aus Post Express now available!

KINOI gives our customers control of their shipping experiences. You can choose:

A) Sendle - Best shipping prices for orders under $79. Prices start at $6.95 depending on your location.

B) Parcel Post - Most reliable shipping service, or if you have a PO box address.

C) Express Shipping - Available to get your orders ASAP. Please note Aus Post at this time cannot guarantee shipping times due to COVID-19 delays.

SHIPPING TIME ESTIMATES

We are located and ship from metropolitan Perth.

FREE PERTH PICK UP

Free pick ups are available. Yay! Your order must be collected within one week from Bon Bon Cha Bubble Tea shop in Perth city, WA. Please note Bon Bon Cha does not sell KINOI products and are a collection point only.

We drop off KINOI orders every Sunday and Wednesday. This means that if you ordered on a Monday, we will drop your order off on the coming Wednesday. If you ordered on a Thursday, we will only drop off your order on a Sunday.

To select Perth pick up, please use code 'perthpickup' when you checkout. 

URGENT PERTH PICK UPS

If you need your order urgently, please email or Insta DM us and we can see what we can do! No promises though.

EXCHANGES OR REFUNDS

At this point in time, we do not have the capacity to do exchanges or refunds for change of mind if your order has already shipped. Thank you for your understanding!

However, what we offer is a great Damages Policy. While we do our best, sometimes accidents do happen in transit. That is why we can proudly assure all KINOI customers that another order can be claimed completely free of charge, if the the damaged order(s) is a result of transit. This includes complimentary shipping.

DAMAGES POLICY - INSTRUCTIONS

Instructions:

1. Don't touch anything or lift the cup. Please immediately take a photo of the package, showing the damage, and leave everything inside the box.

Please try not to touch anything so KINOI can also claim insurance with our shipping provider!

2. Email kinoi.info@gmail.com within 48 hours upon of receiving your package and title the email "DAMAGED X *Your Name #______ (invoice number)". We endeavour to get back to you within two days.

In the email:

• Attach your photo(s) - the more the merrier!
• Briefly explain the problem
• Full Name, Number, Invoice Number and Date/Time of Arrival.

PLEASE NOTE

Please note if you have not contacted us after 48 hours upon its arrival, and/or your glass cup is not kept in its original packaging, we may not be able to replace free of charge. This is because we cannot prove the glass cup was damaged in transit, and/or claim back insurance ourselves from the shipping provider.

For long lasting results - do not scrub harshly. Only the glass cups, stainless steel straws and the plastic white lid are dishwasher friendly. Hand wash the tin seal proof lid.

Thank you again.

Lots of Love,

KINOI xx