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FAQs

WHERE CAN I GET A GLASS BBT CUP AND/OR BBT STRAW KIT?

All KINOI goods are exclusively sold by KINOI via our website at this point in time. You can get KINOI BBT Glass Cups and Straw Kits individually, or as a bundle with the first KINOI value set - the KINOI BBT Classic Set.

We are launching with Classic Collection, so pre-order to not miss out on the first batch. Thank you for your incredible support, and for joining the KINOI Family!

WHEN IS THE RELEASE OF THE FIRST COLLECTION BY KINOI?

KINOI is debuting with the Classic Collection, which are simple and minimalistic Glass BBT Cups and Straw Kits. We are set to launch mid-September if all the stock arrives safely and sound, but this is still To-Be-Announced. Make sure to follow the KINOI Newsletter to keep up to date,

WHAT OTHER PRODUCTS WILL KINOI BE LAUNCHING IN THE FUTURE?

KINOI will constantly release more collections, with different cup designs and styles to fuel everyone's taste and style.

We are committed to the KINOI vision: A World that is Stylish and Sustainable, Now and Forever.

Collections:

1) Classic Collection

2) In Works

CAN I USE THE KINOI BBT CLASSIC SET FOR SMOOTHIES TOO?

Certainly! Why wouldn't you be able to? It's also perfect for ice coffees and other juices too!

The reason why it's named the Glass BBT Cup was because of the way KINOI started: to call out all BBT lovers to refuse single-use plastic.

However, please note that the hole on the lid is specifically designed for the 12mm straw design - therefore any other smaller straws used will increase changes of spillage and leaking. We recommend sticking with the 12mm diameter straws to get the best experience and look!

WILL KINOI BE LOOKING TO LAUNCH OTHER PRODUCT LINES?

Yes, definitely! Like we said, we are merely starting with the goal to eliminate bbt plastic waste. We will be listening to you guys, our KINOI family, for helpful hints and advice all the time, so don't be afraid to comment on our social media or message us!

WILL MY ORDER COME IN SUSTAINABLE PACKAGING?

110%. Although we value style, single-use plastic or glossed card board packaging is not worth it because it cannot be repurposed. 

All KINOI orders are packaged and posted using 100% recycled paper and kraft boxes. Due to budget and the fragility of the glass cup, some boxes may be sealed with minimal sticky tape. However, rest assured we will be working very hard to design a complete plastic-free packaging - perhaps sooner than expected once orders kick in!

ARE THE BBT GLASS CUPS AND STRAWS DISHWASHER FRIENDLY?

Like most items, we recommend hand washing to guarantee long lasting results.

The glass, white plastic lids, and straws itself are dishwasher safe. However, to ensure print durability, we recommend hand wash. We do NOT recommend putting the seal proof tin lid in the dishwasher - as it may rust.

Tote bags can be hand washed or washed in cold in a washing machine. Do not bleach.

WHAT IF MY ORDER ARRIVES DAMAGED OR BROKEN?

We do our best but sometimes accidents happen in transit and that's just life, isn't it. So no worries! We have an awesome Delivery and Exchange policy, where you can claim your damaged order(s) for free after 48 hours upon arrival, and provided it has only been broken by transit. Super easy!

You can find instructions here. Reminder: take a photo of the state it arrives and leave everything inside the box. Try not to touch it, if you possible. That way, KINOI can also claim insurance with the shipping service we use. Thanks for helping us out!

FOR MORE INFORMATION ABOUT DELIVERY AND EXCHANGE, PLEASE READ HERE.

Thank you once again for joining the KINOI family - it's exciting to e-meet you. 

Love of Love,

KINOI xx