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FAQs

WHAT IS BUBBLE TEA?

Bubble tea is an East Asian drink of tea blended with sweetener and flavouring. Delicious toppings such as tapioca pearls and flavoured jelly are added to the drink. 

WHY USE A REUSABLE BUBBLE TEA CUP AND STRAW?

While it is very exciting that bubble tea is increasing its popularity, unfortunately all bubble tea shops serve the drink a in single disposable plastic cup, lid, straw and bag. Given that one bubble tea shop sells a minimum of 50, 000 drinks on a bad year, that is way too much plastic contributing to landfill.

At least with coffee, you get given the dine-in option!

Instead, bring a stylish reusable bubble tea glass cup that enhances your drink (no joke), enhances your everyday look and saves the environment.

WHAT SIZES ARE YOUR CUPS?

Our cups are 700mL which is typically a large depending on the bubble tea store. We unfortunately made the decision to discontinue cups that are 500mL, replicating the regular cup sizes as demand was low. Let's face it - you get more bang with your buck with a large size anyway!

ARE THE BUBBLE TEA GLASS CUPS AND STRAWS DISHWASHER FRIENDLY?

Like most items, we recommend hand washing to guarantee long lasting results.

The glass, white plastic lids, and straws are dishwasher safe. However, to ensure print durability, we recommend hand washing and no harsh scrubbing. We do NOT recommend putting the seal proof tin lid in the dishwasher - as it may rust.

Tote bags can be hand washed or washed in cold with a washing machine. Do not bleach.

WHAT OTHER PRODUCTS WILL KINOI BE LAUNCHING IN THE FUTURE?

KINOI will constantly release more collections, with different cup designs and styles to accomodate for everyone's taste and style. 

We are committed to the KINOI vision: A World that is Stylish and Sustainable, Now and Forever.

We are merely starting with the goal to eliminate bbt plastic waste. We will be listening to you guys, our KINOI family, for helpful hints and advice all the time, so don't be afraid to comment on our social media or message us!

CAN I USE THE KINOI BUBBLE TEA CLASSIC SET FOR SMOOTHIES TOO?

Certainly! Why wouldn't you be able to? It's also perfect for ice coffees and other juices too!

The reason why it's named the Glass Bubble Tea Cup is because of the way KINOI started: to call out all bubble tea lovers to refuse single-use plastic.

However, please note that the hole on the lid is specifically designed for the 12mm straw design - therefore any other smaller straws used will increase chances of spillage and leakage. We recommend sticking with our 12mm diameter straws to get the best experience and look!

WILL MY ORDER COME IN SUSTAINABLE PACKAGING?

110%. All orders come with zero waste packaging. Although we value style, single-use plastic or glossed cardboard packaging is not worth it because it cannot be repurposed. 

All KINOI orders are packaged and posted using 100% recycled paper, recycled cardboard, kraft boxes and compostable satchels from Hero Packaging.

WHAT IF MY ORDER ARRIVES DAMAGED OR BROKEN?

We do our best but sometimes accidents happen in transit and that's just life, isn't it? So no worries! We have an awesome Delivery and Exchange policy, where you can claim your damaged order(s) for free after 48 hours upon arrival, provided it has only been broken by transit. Super easy!

You can find instructions here. Reminder: take a photo of the state it arrives and leave everything inside the box. Try not to touch it, if possible. That way, KINOI can also claim insurance with the shipping service we use. Thanks for helping us out!

FOR MORE INFORMATION ABOUT DELIVERY AND EXCHANGE, PLEASE READ HERE.

Thank you once again for joining the KINOI family - it's exciting to e-meet you. 

Love of Love,

KINOI xx